How to create a return order Dynamics 365 for Operations supports the business case when a customer calls with a request to return goods. This blog shows how to do it through the use of a return order functionality in the Sales and marketing module. The original order is retrieved to create a return. We will start with an invoiced sales order, then show how to create and process a return order against it.
Please go to Sales and marketing > Sales returns > All return orders. Click New on the top menu. Select a customer that called in to process a return. The Return order form comes up:
The Sales order 000427 with the type = Return order is generated. From this form, you can select an option Find sales order to link the just created Return order with the original Sales order:
Select the Sales order on the top pane and a line (or lines) to be returned on the lower pane. Click OK.
The Return order form is displayed again with the selected lines and the original quantities are reversed with the negative sign. For each line, it is only a suggested quantity to be returned and can be overwritten if a different quantity is returned than was originally purchased:
How to receive a return order You can send the return order to the customer:
When the goods arrive from the customer, register each line on the order:
A disposition code is required to be entered at this point:
When a disposition code is entered, add the line and confirm the registration:
After processing all returned lines, a packing slip can be generated:
The Return Order is complete, and we can now issue a credit to the customer (In a separate process).
Return lines have reference to sales lines by Return lot ID. On the Return order > Line details > General, click on the field: you will be redirected to the Sales order with the original sales line:
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